Customer Loyalty Plan

  • 20 October 2023
  • 3 replies


I have been with T-Mobile since the first program called Digiph! That is around 25 years. I am a creature of comfort and I really liked the fact that I could get an upgrade every year at no cost due to my customer loyalty. That is no longer a thing unless you upgrade your plan and I would be paying $50 more a month for a plan I don’t need. I have been looking into other networks and it seems that I can move to another company and get the upgraded I-phone 15 for free. I am thinking since T-Mobile does not recognize my 25 years of on-time payments in any way shape or form, perhaps I should change companies. Any thoughts?

3 replies

Userlevel 7
Badge +16

you’ll be doing this jump every 2 years since you’ll run into the exact same thing once youre no longer a “new” customer.


you’ll want to check out the other carriers forums and in their search bar type in “loyalty” and see what all pops up for you


I realize there are probably no loyalty plans anywhere, but at least I can get a new phone now which usually lasts me 3-4 years. 

Userlevel 1

What are you trading in? How old are you. I went from Magenta+55 ($90) to 5gGo55 ($100) and got two “free” iPhone 15 as long as I stay with TMo for the next two years (which is my plan anyway). Also get high speed data now in other countries instead of 512kps. And yes we travel overseas 10-12 times a year. Well worth it in my opinion.