I was recently incarcerated and due to that I wasn’t able to actively pay my bill/use my phone and I can no longer log into the app because my phone has been deactivated. Can I get my phone number back and return to my service?
Userlevel 7
+15
If your line has been deactivated more than 60 days. It is likely your number has been put into the pool of numbers to be assigned to a customer. You can always call Customer Care at 611 from your T-Mobile device or reach out to T-Mobile through DM on Facebook or Twitter for more information on if the number is still possible for you to keep or not.
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