Question

I switched to Go5GPlus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, but service has not changed.

  • 4 November 2023
  • 3 replies
  • 137 views

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I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service?

 


3 replies

I’m currently having the same issue. Did yours ever get resolved? I’m on attempt 2 to upgrade plan and I’m losing hope 😂 

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No, customer support specifically set the plan change for November, without prorated charges.

Userlevel 7
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Plan changes take effect on your next billing cycle.  It is done this way to save people from having prorated partial months when switching plans.

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