I have been on numerous support calls regarding an issue my family and I are having with our phones. Since 06/01/2023 neither my wife nor I can receive phone calls. We can call out without any issues, but all incoming calls go straight to voicemail. We cannot even call each other.
As stated, I have been on numerous support calls. Each and every time, I go through the same exact troubleshooting steps just to be told that the issue is being moved over to network engineering and that someone would contact me for further assistance. For 6 weeks now, I have not received a single callback, email, or text message from ANYONE at tmobile support! I have been unable to receive calls for 6 WEEKS! I either want my problem resolved or I want out of my contract!