On April 1, 2023, I traded in an iPhone 11 for an iPhone 14. I did this through the Apple website because there was a $400 rebate. The Apple rebate was $180 and the T-Mobile rebate was $220, for a total of $400. The $220 was to be applied as a credit to my monthly iPhone 14 bill. Apple paid their $180, but T-Mobile refuses to pay the $220 credit. Their initial excuse was that they did not offer that rebate program. Then, they said that the rebate was only for business customers, so I was not eligible. Today, July 12, 2023, Apple told me that T-Mobile initially accepted the rebate, then rejected it because there were “Missing required carrier fields”. I don’t even know what that means. T-Mobile never told me this over the course of about 15 phone calls to them over 3 months.
This is poor customer service to a loyal customer for over 5 years. I have referred many customers to T-Mobile over the years because of their quality of mobile service and customer service. I have spoken to several customer support people and their supervisors, but they keep saying that there is nothing that they can do to resolve this. Without satisfaction, I will switch to another mobile vendor.,
