I just attempted to purchase a prepaid eSIM via the official T-Mobile Prepaid eSIM US app, and after entering the mail address, selected plan, payment card information, I got the following error:
“There is an issue completing your order…..(error 505) (cart id ...)”
Now I’m stuck and don’t know:
- Whether the payment really went through as I’m using a company card.
- Whether the eSIM plan has been properly installed on my device.
- Whether I’d be able to activate it once I land in the US (I’ve not travelled yet but wanted to purchase ahead of travel time and activate it upon arrival).
Can you help me solve this situation?