Question

T-Mobile US Pre-paid eSIM purchase via app error 505

  • 3 September 2023
  • 3 replies
  • 437 views

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I just attempted to purchase a prepaid eSIM via the official T-Mobile Prepaid eSIM US app, and after entering the mail address, selected plan, payment card information, I got the following error:

 

 “There is an issue completing your order…..(error 505) (cart id ...)”

Now I’m stuck and don’t know:

  1. Whether the payment really went through as I’m using a company card.
  2. Whether the eSIM plan has been properly installed on my device.
  3. Whether I’d be able to activate it once I land in the US (I’ve not travelled yet but wanted to purchase ahead of travel time and activate it upon arrival).

Can you help me solve this situation?

Thank you.


3 replies

Hey,

 

I have the same problem did you figure it out ?

Userlevel 7
Badge +15

Is your device up to date?  Is your device SIM unlocked if the device was not purchased from T-Mobile USA?  

Is your device up to date?  Is your device SIM unlocked if the device was not purchased from T-Mobile USA?  

Unlocked and uptodate.

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