Question

has anyone else been scammed by T-Mobile?

  • 29 June 2023
  • 36 replies
  • 5752 views

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Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 


36 replies

Yes I was scammed by T-Mobile chat employee.  I was checking on an offer for 4 free iPhone 15 and 4 lines for $100 per month.  Was told I didn’t qualify for that promotion but I could get new IPhone 15s for one half off and keep my current plan $55/mo for 2 lines   
I accepted the offer and paid the tax. 
when I got my bill it was only $415 off one phone and  major jump in plan cost.  
i have screen shots of the offer but now they won’t honor it.   Have called and tried to talk with someone only to be promised they would take it to higher level and call me back.   Never happened!  Im sure the person that made the offer was on commission and I got screwed.  
will be taking my business elsewhere 
 

 

 

I ALSO was scammed. 

I paid off the balanced of $458.00 on my Iphone 14 Pro because I wanted to unlock it and take it overseas. At the time I paid balance I had 21 monthly credits of $12.92.  So they owe me $271.32. They promised to issue the credit in my next bill if I pay the outstanding balance. 

I tried many phone calls and many chats, and I always get a new representative, who knows nothing. I always have to start explaining my case from zero. This new representative conducts a lot research and at the end after wasting a lot more time, they come back and give me a new excuse and false promise.

I think they want to wear me out, so I give up! 

Yes I recently switched to a new military plan which was supposed to be $10 a month cheaper than the one I previously had. They also told me that we could get a new phone at $800 off without a trade in. Well he put me on the higher military plan which was $80 higher than the one I had oh and no promotion on the phone at all. Customer care was helpful and fixed me to the correct plan but she couldn't do anything at all about my phone. My husband said we are switching carriers after this. 

Yes, I was scammed too.

I was upgrading my phone online.

The promo was up to $1,000 trade in.  I chose a phone for $699.  

The credit would be processed in 1 to 2 billing periods.

The next step asked if I wanted to finance over 24 months, or pay in a lump sum.  No disclaimer or information with this choice.

I chose to pay in full.

I returned my old phone and was notified that I get no promo because I paid in full.  I had to choose the 24 month billings.  This was not stated when I was purchasing my device.  SCAM. 

I am now stuck and out $699 because the “buyers remorse” time had expired.  They didn’t contact me until after the buyers remorse time had passed.  I wonder if they chose this timing so I wouldn’t have any options.

It's March 2024 and I signed up with T-Mobile about 5 months ago and it's been a battle ever since the 1st bill. Was promised my bill would be around $145 a month and it has never been close. I've called customer service every month, sometimes multiple times, and they would always tell more lies. Like be credited next billing cycle, which never happens and sometimes they are just really rude. This company is nothing but a scam. So many people all complaining about the same problems. I think small claims court is the next route. 

I got scammed by TMobile. Transferred over 2 lines from ATT to TMobile at the Costco kiosk booth in November. They promised a $200 Visa Card and a $250 Costco card per line. 3 months later I'm wondering where my cards are and when I called they said we denied it because you're not on the right plan. You can upgrade for $20/line per month and we'll send you the cards.

I probably would not have moved my lines over if it wasn’t for the credit. Super mad and disappointed.

For those wishing to file a grievance against T- mobile, research Bachuwa Law.  If T- mobile really wants to go that route, they can pay for a moderator, and likely pay their own attorney’s fees.  Or, they can just make things right.  Let’s see if this comment falls on deaf corporate ears.  

T - Mobile Store 

1151 Galleria Blvd #2245

Roseville, CA 95678

Wow!  I am seeing my same story play out the same as several of the comments here.  I was promised a deal for four I-phone 15’s for $100 a month.  That was back in November 2023.  Since then, I’ve had Two bills for $500, a bill for $250, and now am getting billed at $165 / month.  I turned in four phones for credit.  They claim to have had issues getting the promo’s to set up.  Fine.  Now that they are supposedly set up, why is my bill $165!!!!  I’ve been on the phone and back at the store at least once a month, every month, since November and every time I dealt with a rep, they assured me my bill would go to $100 once the promo’s set in.  Two months ago, I even spoke with the district manager (who was in the store because the store manager had recently been fired). The district manager assured me my bill would be $100 when the promo’s settled.  Well, two days ago, I went back to the store and spoke to the manager who told me my $165 monthly charge is correct.  He showed me some confusing figures on a piece of paper, and basically spelled out how they scammed me--telling me the discounts and credits on my account don’t add up to only $100 a month.  Is that my fault?!  I’m furious!  I recognized a saleman (description: short, with braided hair--cornrolls who smelled like marijuana).  I said, “You were with me that day.  You witnessed it.  Help me please.”  The salesman said, “I see a lot of customers.  I don’t remember you.” 

I look forward to the class action lawsuit and recommend everyone here signs up; It’s inevitable.  Meanwhile, I fully intend to contact the BBB, Dept. of Consumer Affairs, and leave a bad review Yelp, Google, Instagram, FB, and every other platform I can think of.  I’ve been scammed and I’m going to do something about it.  

Yes I have been.  The stores operate separately from the online and phone support.  T Mobile has been sued for certain sales practices.  The coverage map here does not coincide with its actual range.  I’ve had to call at 20 times about my bill.  Never received rebates I was promised.   All calls are to foreign call centers that have poor communication skills.  There’s no approachable management.  Even terminating my service didn’t phase them.  I was so hopeful. This weekend alone I wasted two hrs on hold and having to repeatedly explain my issue.

This thread should tell you all you need to know.   Not any attempt to reconcile customer’s issues.  It’s the new state of tech.  They’re not beholden to anyone.   
 

 

hard to do when the site itself is primarily peer to peer assistance..

Their site is *suppose* to be peer to peer assistance but first you have to actually be able to login to your account, which in my case is very rarely the case. On what planet are these types of businesses practices allowed to be happening? If you do a quick online search regarding logging into your account you will see that this insanity has been going on for eight years plus. T Mobile is straight up abusing their customers and allowing their employees to rob us blind - after lying to us just to meet some metrics set in place by the suits. There's a special place in hell for them. 
 

T mobile scammed me by offering home internet 2 week trial. Returned it after 3 days not knowing that they kept the line on my account. Went back 2 months later after we moved to new apartment where we could have t mobile wifi work. Again they add another line so now I'm being charged for 2 lines. Called them up they said they had no idea I returned the equipment the first time and that they still have to charge me for the 2 lines even if I cancel.

Crooked from top to bottom. All aspects of the company. 
 

sales - lies upon lies

They learn the ropes from management. 
Lucky enough to witness first hand. 
 

cust service is a joke. Countless hours spent on phone and text. They all feel your pain. They promise they corrected the problem. Following bill comes and right back at it again. 
 

Try the supervisors 😂😂😂😂

 

Lying scam artists from all aspects


I’m  9-10 months in and still getting screwed. Each time a cust service rep gets involved you’ll continue to get screwed. False promises. 
in a nutshell- my services were shut off 2 months into my new phone and plan. I went from $90 some a month to owing almost 700

found out I was paying for 4 lines 3 phones, tracking devices, some kind of graphic arts thing, service plans on all phones 

I merely wanted to upgrade my phone. Went from one phone one line with ins plan to the same thing only upgraded the phone. “ payment will go up $12 a month”

 

great! 
forced to pay those outrageous charges for devices I didn’t have. Services I didn’t have. Very first phone call service rep found all the problems. Told me all was taken care of. Agreed T-Mobile in the wrong. Following bill? Same 

Yes , I got scammed as well . Was promised a $145/ Month phone bill. It’s 175 a month . Was promised a free Apple Watch if I payed the plan … I’m paying for the watch . I called Tmobile and they said I have to fight it out with the store that sold it . They took zero responsibility when I called the customer service !!! Ugh . 

Yeah SAME exact situation happened to me except instead of paying $150 im paying $313

 

I am on my third month of having my money stolen from T-Mobile.  They are charging me the same amount for a promotion that started in December of 2023. How is this not a lawsuit yet, they are stealing and misrepresenting their pricing. I am heading back over to the store today. I may just need to have my attorney get involved.

Yes , I got scammed as well . Was promised a $145/ Month phone bill. It’s 175 a month . Was promised a free Apple Watch if I payed the plan … I’m paying for the watch . I called Tmobile and they said I have to fight it out with the store that sold it . They took zero responsibility when I called the customer service !!! Ugh . 

Yeah SAME exact situation happened to me except instead of paying $150 im paying $313

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Tmobile said I was getting an 800 dollar credit for my trade in in april of 2023 along with a free watch. Theyve been charging me full price for both and claim i still owe them 800 dollars even tho i gave them the trade in  for 800 and nearly 500 cash for the S23 Ultra. Have spent about 3 hrs a week with customer service and given them even more money and still im being charged monthly 

Same goes here. I see I’m a little late but this is also a fairly recent issue. I tried to switch over and get the “up to 800 switch” thing and the $200 port in. I got the $200 port in 3 months later which I had to use on my bill because my “free iPhone 13 on us” was getting charged like a 140 a month instead of the quoted $99 and still have yet to see any money from the switch. Verizon took the $700 out of my account on 12/23/23 so I was kinda just floundering around, I went to the store a couple of weeks ago to close the account and someone said they will put in a request for me to receive a $550 store credit which I never got either so I will just be dropping the $500 to close the account and be done. Worst customer service I’ve ever received 

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.

They chased me out of the mt. Pleasant, tx store and I was willing to pay for the device. Still am just waiting on a bill to unlock my phone. Worst mistake ever

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

Wow!  I am going through the EXACT same thing as you. I came on board with T-Mobile in December of 2021 and turned in an XR64 to get the “free phone” upgrade to an iPhone 13.  Twenty (20) months later, and I am still being billed $23.17 per month for my new “FREE” phone, and T-Mobile kept my XR.

This is NOT an honest company, and their Customer Service sucks!  AVOID T-Mobile like the plague.

2024 same old scam in mt. Pleasant texas

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Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

they did the same thing to me. I will be calling and canceling. They can try to bill me and send me to Collections it doesn’t matter it’s easy to get cells phones off your record as they are notorious for ripping people off 

I think we should all try contacting legal department, Better Business Bureau, FCC, and then starting a class action law suit! I'm exhausted from dealing with T-Mobile managers that never call back, keep their promises, or resolve anything. I've been with T-Mobile for TEN YEARS, but now they're costing me my small business. 

Userlevel 1

Tried that.  T-Mobile is pathetic.  I’m going to start leaving reviews wherever I can.  Their reps lie one after the other.  Wish there was a good lawyer keeping track of all of these complaints.  A class action suit is probably the only thing that might get their attention, though doubtful.  Thanks.  

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Yes I have been.  The stores operate separately from the online and phone support.  T Mobile has been sued for certain sales practices.  The coverage map here does not coincide with its actual range.  I’ve had to call at 20 times about my bill.  Never received rebates I was promised.   All calls are to foreign call centers that have poor communication skills.  There’s no approachable management.  Even terminating my service didn’t phase them.  I was so hopeful. This weekend alone I wasted two hrs on hold and having to repeatedly explain my issue.

This thread should tell you all you need to know.   Not any attempt to reconcile customer’s issues.  It’s the new state of tech.  They’re not beholden to anyone.   
 

 

hard to do when the site itself is primarily peer to peer assistance..

Userlevel 1

Yes I have been.  The stores operate separately from the online and phone support.  T Mobile has been sued for certain sales practices.  The coverage map here does not coincide with its actual range.  I’ve had to call at 20 times about my bill.  Never received rebates I was promised.   All calls are to foreign call centers that have poor communication skills.  There’s no approachable management.  Even terminating my service didn’t phase them.  I was so hopeful. This weekend alone I wasted two hrs on hold and having to repeatedly explain my issue.

This thread should tell you all you need to know.   Not any attempt to reconcile customer’s issues.  It’s the new state of tech.  They’re not beholden to anyone.   
 

 

Same scam happened with me. They offered me a promotion for $800/- credit for upgrading my phone just before Christmas. I signed up for the promo and two different agents on two different days confirmed I have the promo but now when I am ready to turn in my old phone now they are saying I am not eligible for the promo and I will have to pay the full price for the phone and they don’t see anything in the system and I cannot return the new devices since I am past the “buyer’s remorse” period. Very scammy move. Please be very careful. 

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

this is almost the exact thing happened with me all the way down to the fact I left my phone at the store and for like 3 months until I finally threw a fit they quit charging me for it, that’s when I found out that not all T-Mobile is not the same. Some stores are satellite stores and some are directly owned by T-Mobile! I was like “are you serious?” Who knew? were you ever able to settle this issue?

T mobile is horrible and very expensive!! I purchased my iPhone 14 Pro around May/June did not pay it in full I was doing payments and I still am till this day. A few months ago I noticed my bill go up and I seen 2 iPhone 15 pros were added to my account when I asked them about it they said I purchased the phone with a check signed “Jane doe” I communicated that I did not purchase those phone and I never had those phones and I told them to transfer me to their fraud department. But first in my understanding how can y’all let someone on my account sign a check under the name Jane Doe ???? I just feel like the payment should’ve never even been able to go through they ended up cancelling those phones on my line but my billing was still high .i  was paying $174 a month for a “free “ Apple Watch and my iPhone 14 Pro and since they had those phones on my acct I am now paying 263 monthly 

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