Increase in Price for 55+ ($50/mo for 1 line)

Same here!  Price was guaranteed to never go up.

They make money on all 55 and over customers due to most never use much data from month to month in addition to using all the so called weekly perks or deals.  Bottom line is all I want is good service at the agreed price.

What a lying company.

Same issue here. Hey corporate, you have an active community of users here. Reputational risk. Please stand by your commitment!

I’m pissed. The TV commercials and at the store where I first signed up years ago advertise as never will raise the rates, always pay $50 a month and I believe one commercial said that was a promise. Those commercials are considered a legal and binding agreement/contract. Hey T-Mobile legally increases prices for new customers only and not illegally increase prices on existing loyal customers who have been with you for years. Keep your promise. All T-Mobile is doing is setting themselves up for a class action law suit which they will loose because any good attorney firm will use millions of customer testimonies and prior TV commercials that will prove within a reasonable doubt that T-Mobile breached their verbal agreement/contract. If T-Mobile gets away with this now then they will do it again in the future.  

After being with T-Mobile for years; I now tell myself do I want to stay with a liar so they can do this again? Anyone reading this that owns or works for a law firm please consider a class action law suit. Sign me up. Please understand I always liked T-Mobile that is why I have been with them for years but I hate liars that don’t keep their promise which make me want to look elsewhere.

I think the idea of a class action lawsuit is a good idea. Hopefully there is a good legal firm following this. I'm guessing it will happen quickly. 

There are several other discussions going on under other plans. All are furious and agree a class action is forthcoming. 

Also, many are filing complaints with the FCC. We all need to do the same.  

https://consumercomplaints.fcc.gov/

I filed and took less than 5 minutes. 

Check out Boost Mobile also their Home Internet

Thanks for the information and I just filed a complaint, but it took me 7 minutes LOL.

Thank you for the update and information. T-Mobile responded because they are required too within 30 days. However that phone call does not make sense because why would someone call then say they will call back on Friday to work out something? Why not then? Don’t agree on new terms because we already have them. It is illegal and a breach of agreement/contract when T-Mobile starts billing more. There is nothing to work out with them; T-Mobile needs to apologize and honor their promise to all their loyal customers; not just for the people who filed a complaint. When T-Mobile calls; they will offer you that so called “Promotion” but they will also want that agreement to be recorded which will void there original promise/agreement. It’s likely a trick and if you listen carefully to their recording you will not hear the words guaranteed for life; never goes up or permanent. I have been around for some years and the word “Promotion” typically means for a limited time etc. I don’t believe what I hear but what I see so I get things in writing. This is just a trick by T-Mobile. We already have an agreement and I will never agree on a new one. You can always listen to the recording and when your asked if you agree say No then hang up. I suggest also using the record feature on a cell phone to record that recording, but tell the rep. that you will be recording also to make it legal.

After they call file another complaint with the FCC because T-Mobile made you feel forced to make a new agreement.

If T-Mobile calls and offers a promotional deal; do not take any deal because this will void their original agreement/guarantee with you. File a complaint with the FCC which only takes less then 10 minutes online. https://consumercomplaints.fcc.gov/. Don’t send a letter to corporate because it’s a waste of time. The best and quickest way for a response is to file a complaint with the FCC which will contact T-Mobile ASAP. It is illegal for T-Mobile to charge more since we all have a set promised guaranteed price. Don’t break your agreement by falling for any so called “Promotional” deal because it is a trick. If T-Mobile calls you tell them you do not want a new agreement because there is already one in place. Mention that you have or will be filling a complaint with the FCC. The T-Mobile TV commercials are legal and binding verbal agreements/contract.