I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update. I did nothing to bring this upon myself, 100% T-mobile’s fault.
I followed T-mobile’s instructions. I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back. I have a UPS shipping receipt that proves I shipped the gateway back.
UPS appears to have lost the return and now I’ve been charged $236 by T-mobile.
This is incredibly frustrating. I called customer support and spent a lot of time arguing with someone who claimed I wasn’t being charged even though I can clearly see on my account where I have been charged. Was basically given a run around and assured the charge would not go through. Of course a few days later it did.
It adds insult to injury when this entire problem is 100% T-mobile’s fault and I followed their directions exactly. The audacity of them to charge me $236 for a bricked gateway. There’s no way this thing cost them $236… I bet their actual cost for this device was less than $50.
I’ll call customer service again and hope for someone who won’t piss on my leg and tell me it’s raining like the last guy. I’m sure that won’t go anywhere. Then it’s off to small claims court which I’m sure will be the only way to get my money back.
