Question

t-mobile internet unable to ship to apartment number

  • 10 September 2023
  • 6 replies
  • 232 views

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  • 2 replies

Hi, I am trying to order t-mobile internet online.  I entered the address and it tells me it’s available, but it won’t let me enter an apartment number, and won’t ship to an apartment number.  How do I get around it?  I am logged into my account, but it only recognizes the addresses it can autocomplete.  


6 replies

Userlevel 7
Badge +14

Does it offer a hold for pick up or delivery to the closest Tmobile store?

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nope, it does not offer a pick up or delivery to the store.  It flat out says it will only deliver to the address that auto completes.  Which is fine, but it has a unit number, and it doesn’t give me an option to enter it.  

Userlevel 3
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@JWA, would there be a problem with the delivery of your gateway if the address you chose failed to include the unit number?

Userlevel 7
Badge +14

Also does your apartment complex have an on site office it can be delivered to?

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no, each unit has its own mailbox.  It’s possible the correct unit might be guessed from the name a package is addressed to, but I can’t count on it.  This is a frustrating problem.  

Userlevel 7
Badge +14

Have you tried calling Tmobile support?

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