I've been attempting to start new service with T-Mobile for over a week now. Here's the problem. I had an account with Sprint many years ago. In 2018 I divorced my ex and left Sprint. My ex-wife kept the account with the intent to put it in her name. Fast forward a few years. I've been with AT&T. I want to go over to T-Mobile but are not able to because of that old account. My ex "thought" she had taken care of this. This week we worked on this with Customer Service. I was called by a T-Mobile rep and was told that the matter was resolved and that I could continue setting up new service. I worked with a rep to set up the whole package for new service. I was told, to continue I'd have to pay off my AT&T phones first. Thinking this matter with my ex was fixed, I went ahead and spent $1400 to pay off the phones. I went back to T-Mobile to continue the process only to find out tonight that the matter with my ex still exists. I'm now $1400 in the hole and unable to establish service. Does anyone know what I have to do to get this fixed? I feel trapped!!!
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