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Autopay


Userlevel 1
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Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

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Best answer by tidbits 20 June 2023, 15:46

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Userlevel 1

Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

Yup same here. With T-Mobiles track record of security breeches no way are they getting my bank account number. Looking at alternatives also.

Userlevel 7
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Luckily I will only lose $10 credit but my credit card covers insurance on our phones.

Userlevel 6
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You can still use your credit cards for auto pay…

You just won’t get the autopay discount.  

Userlevel 1

If I'm not getting the discount, not doing auto-pay.  No reason to save them the costs if not sharing in the benefits.

Time to start looking for another carrier - probably an MVMO since all the main carriers are doing this cr@p.  No third party gets direct access to my bank account.  That is insane.  As the original poster mentions, especially for a business that has had multiple data breaches so far this year.

Userlevel 7
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I look at this like the 5 stages of grief. Initial anger that eventually ends with acceptance and looking and seeing what your options are.

As far as the MNVO’s go you lose a lot of benefits, I currently have a line using Tmobile's cell towers and big difference in speed and coverage. Luckily I use it for our home line.

Userlevel 1

T-mobile might still be the best choice even with the loss of the discount, but before I would not have looked.  So I’m a less loyal customer now.

I’ve dealt with identity theft before.  The risk of providing any company direct access to my bank accounts is not worth the $15/mo savings.

Userlevel 3

I like the analogy to 5 stages of “autopay grief.”  But it doesn’t need to end with acceptance.   At least not yet.  I suggest subscribers use the power of social media (Twitter, Facebook ) and their better business bureaus to spread the word about the harm this particular autopay change is causing.  IMO, here are the key points:

  1. Giving low income members the “choice” of paying by debit card or bank account to get a promised discount could hit them hard: Risk sharing bank account data to get your discount.   In a data breach where criminals get bank account number, bank accounts aren’t as protected as fraudulent credit card charges.   Your missing bank account funds could remain unavailable for days or weeks.  
  2. T-Mobile has always said they would leave older plans unchanged.  Really?  They are now just “redefining autopay discounts” to exclude certain methods of payment.  This is BS or disingenuous at best.  
  3. TMobile’s “experts” and operations are located in countries other than the US where laws and protections may differ.   Entrusting bank account and debit card details to them may be risky especially when their staff seem to have no understanding of the issues.  One “expert” told me Mr Dave, don’t worry.  We have secure ways for customers to send us their bank account numbers.  Yikes!

I think customer pushback on this change is appropriate.  There could be more customer grief to come.  

Userlevel 3

You can still use your credit cards for auto pay…

You just won’t get the autopay discount.  

Easy to say if you are not low income.  

I think the most annoying parts for me are the loss of cash back that I was getting from making payments on my credit card. Additionally my family has intermittent income so it was nice to know that if we didn’t have the funds available on the due date that we had until the due date of the CC to pay. Mostly annoyed by lack of cash back.

I get 5% with my credit card for paying with my bills, which means I get $7 per month for using my card. Tmobile is removing the credit card discount or they charge an extra $10. So I get to choose to raise my bill $7 a month or $10 a month.

This is not OK, if they don’t fix it I’m going with the third option of changing over to verizion after over 20 years of being a T-Mobile customer….

Ever since they bought Sprint they have been going downhill fast. I’m jumping off this ship before it sinks.

Userlevel 7
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I get 5% with my credit card for paying with my bills, which means I get $7 per month for using my card. Tmobile is removing the credit card discount or they charge an extra $10. So I get to choose to raise my bill $7 a month or $10 a month.

This is not OK, if they don’t fix it I’m going with the third option of changing over to verizion after over 20 years of being a T-Mobile customer….

Ever since they bought Sprint they have been going downhill fast. I’m jumping off this ship before it sinks.

research is key here..especially since you cant use your own CC card w/Verizon to get a discount..you must use the Verizon CC card.. i believe ATT is the only one allowing the use of your own CC card and still get a discount..but they just changed how much it was either starting this month or last month.

It seems that they prefer for people to mail in their checks.

They can wait to get my check. Autopay is immediate $$. It costs a lot to process a check - maybe more than a credit card fee (and the delay to get the $$). Just had a customer service supervisor tell me there was no one above her as a supervisor to talk about this. She hung up on a 19 year customer.  May have to hang up on them…...

Userlevel 7
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as a reminder..IF your check doesnt make it to TMO then that means you missed your payment..as USPS points out on their main page...do not send payments through the USPS.

 

not that you cant..but if for whatever reason it does not make it then its on you..not TMO

I think we deserve an explanation of how they are going to protect our routing and account numbers to use a bank account for autopay in order to keep getting the discount. THIS IS SO DISINGENUOUS, considering the scope of the last data breach.

If I am enrolled in auto pay.  Why wasn’t it taken out in February on the 15th, as scheduled monthly?  Now you are charging me a late fee of $13 something because you didn’t take it out on time.  I thought it was already taken care of.

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