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Help Settling a Debt Collection

  • 8 June 2023
  • 5 replies
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I got a final notice for my bill on April, 2022. Finally my account got turned over to a collection agency and my debt kept being built because I was going through a financial situation. My debt got sent to Convergent Outsourcing, Inc. and then I continued not paying and it got sent to I.C. System Inc. I was wondering if I can go to directly TMobile to pay for this debt. I got sent a letter from I.C. System Inc back in November, 2022 and well it's June, 2023 so I wanted to settle this debt immediately! I need a new phone and I want to open an account with TMobile immediately. I have all the bill documents with my account number and the collection debt letters to help assist with information about my debt. I just want to know once I settle this debt can I open a new account ASAP? I really wanted to get a new iphone. 

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Best answer by syaoran 8 June 2023, 10:23

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Userlevel 7
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Once the debt has been passed off to a debt collection agency.  You need to deal with the debt collection agency.

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Alright but what kind of payment do I make because when I went to the website it told me TMobile agreed to make a settlement offer at a reduced price that was half the price of my bill, which is 454.90. Do I make a single payment of 454 or do I pay in full which is 909.80? After I make that payment how soon can I open a new account? 

Userlevel 7
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Alright but what kind of payment do I make because when I went to the website it told me TMobile agreed to make a settlement offer at a reduced price that was half the price of my bill, which is 454.90. Do I make a single payment of 454 or do I pay in full which is 909.80? After I make that payment how soon can I open a new account? 

Reach out to T-Mobile through Direct Message on Facebook or Twitter to see if they can look at the account and if they can still accept a payment for it. 

From my understanding, once a debt has been passed off to collections.  That debt has been purchased from T-Mobile and to be collected by the debt collections agency to try and make a profit on it.  If that debt has been passed on from one debt collection agency to another debt collection agency.  That just further complicates things.  

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Thank you appreciate the feedback. It's like having a cloud overy shoulder. I will go to a store nearby tomorrow and ask the same questions because I already reached out customer service on the phone and was told to visit a store. I have all the documents for each agency and letters for the bill and account number so hopefully that helps.

Userlevel 7
Badge +15

Thank you appreciate the feedback. It's like having a cloud overy shoulder. I will go to a store nearby tomorrow and ask the same questions because I already reached out customer service on the phone and was told to visit a store. I have all the documents for each agency and letters for the bill and account number so hopefully that helps.

Reaching out to T-Mobile through DM on Facebook or Twitter puts you in contact with level 2 support, also known as the T-Force Team.  They are higher up the chain than calling 611 and speaking with Customer Care.  

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