Tmobile problems on my return of phone

  • 7 February 2023
  • 2 replies
  • 1039 views

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I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account.

  I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway,  Fort Worth,  Texas  76177 and received confirmation from UPS that it had been delivered on January 9th.  T-MOBILE 3 days later charges me $1256.50 saying they did receive it.  Them after numerous phone calls to customer service the story changed.  They said they could have gotten it but the scan part wasn't readable and they needed more time.  7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today  was the last straw.  They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines.  I can't believe this is happening.  I don't how to get  a hold of someone in corporate to help me.  These customer service workers are useless.  PLEASE IF ANYONE CAN HELP IT WOULD BE MUCH APPRECIATED. 

 


2 replies

I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account.

  I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway,  Fort Worth,  Texas  76177 and received confirmation from UPS that it had been delivered on January 9th.  T-MOBILE 3 days later charges me $1256.50 saying they did receive it.  Them after numerous phone calls to customer service the story changed.  They said they could have gotten it but the scan part wasn't readable and they needed more time.  7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today  was the last straw.  They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines.  I can't believe this is happening.  I don't how to get  a hold of someone in corporate to help me.  These customer service workers are useless.  PLEASE IF ANYONE CAN HELP IT WOULD BE MUCH APPRECIATED. 

 

I am going through a very similar situation. Due to this and being threatened that if I don’t pay the amount, they will apply late fee’s and suspend my accounts. So, due to their threat, I am not filing a complaint with the BBB & the FCC with all my proof of the item being not only shipped, the box, UPS on camera picking up the package as well as proof of delivery. We are also looking into a new provider due to how they have deplorably handled this. They are scamming people out of money and everyone who else that has gone through this should also be filing these complaints.

As of right now, I do not have a resolution but I did want to at least share with you that you’re not alone and I am certain there are several others out there going through a very similar situation. I wish you the very best and hope you were able to get your situation resolved by now.

Funny, this is happening to me at this exact moment. UPS will not file a claim for me because I am not their customer or the creator of the return label. T-Mobile is the customer and refuses to file a claim. T-Mobile received the package on 3/25/24 per UPS, but T-Mobile is all the sudden on 5/3/24 saying that since they cannot find the package that they must have received an empty box. I am being charged $1430.29. I have been on a 3-way conference call with UPS and T-Mobile for an hour. UPS is asking for a phone number to the warehouse to file the claim and T-Mobile is refusing to provide on, claiming that there isn’t a phone number. They are now in argument with each other that they are both providing me the incorrect information. T-Mobile just offered to cover half of the phone expense if I agree to pay the other half. I am not paying $715 for a phone that I do not have in my possession. T-Mobile is a multi-million dollar company and scamming their customers.  I will be contacting an attorney, BBB and any other method that I can. Please tell me how your cases are resolved. Feel free to contact me at 502-817-2264.

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