I am trying to do the same thing as the original post, swapping my existing T-mobile account from the physical SIM to an eSIM while keeping the same service. I called and chatted to T-mobile experts. They all told me to download the T-mobile esim app to create a new account. I tried that app, but find there are only two rates are available. None of them is like my current rate. I am kind of getting lost. Where should I go to get help really helps?
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