I'll try to call tech support to find out, but with this virus thing, the hours have been reduced (to, lol, the middle of my night over here). Not an issue, this is not ruining my life by any means. Would be nice to eventually get it figured out. One thing, I still think it has to do with the spam block that T Mobile is using. I've tried turning it off multiple times in my account profile page, but apparently T Mobile automatically turns it back on. I can't get rid fo the spam block. (and I think that's the cause of this...)
Over the months previous, I’ve spoken to three primary call center people, the ones that do the general “answer your basic questions” type of thing. Of course, none of them had any idea as to why the caller ID was not working internationally, but they kindly escalated me up to tech support people, who did try to tackle the issue. One of them investigated, and subsequently told me he fixed it, as the system had dropped my caller ID subscription (he logged into my account, and rechecked the “caller ID” subscription). Well, that didn’t fix it. Another time, when I was escalated up to a tech support person, he did some investigations, and came back to me suggesting that the problem was with the Thailand services stripping the caller ID information from the call. He couldn’t find anything on T Mobile’s end that would cause this. I then went to the two cellular services here in Thailand (AIS, DTAC) that seem to be registered on my phone (associated with my T Mobile SIM card); after many hour
I never received a further response to any of my phone calls and subsequent ticket advances to technical support
I have called the T Force folks about three times over the past few months, always got the same answer, they had no idea, and they were going to escalate it up the chain with a trouble ticket. It's all very odd. For years I had no problem. And then suddenly, in October, it stops. Had one day last week when the called ID worked appropriately. T Mobile did something with these international calls, I would think they're sending them to some sort of spam service in the US which then strips out the caller ID information. Very frustrating.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.