I am in for lawsuit too. If the prepaid label was created they would have paid for the insurance as well for the package.
I am having the same issue, insurance company says they received the envelope but with no device in it.Looks like i am not the only one facing this issue, We all used the prepaid envelope provided by the insurance. When i filed the claim they said i can drop the device in any t-mobile store when tried to do so have been told to use prepaid envelop.
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