Replies posted by Emv2674

2 Replies

M
mnikatorrFirst activity
asked in Accounts & Services

Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

Yes, this is most annoying. When I text the short code for grocery pick up, I get the Service Access Denied. I checked all the settings. It must be a T-Mobile issue. My family does not have this issue from other providers. do you have short code enabled on your account? might want to call in or hit up the agents over at FB or Twitter to have them double check and make sure its enabled. Check your phone setting.. Mine was set to not allowed because i probably did it years ago.  

21
F
Pillar
2 years ago
M
mnikatorrFirst activity
asked in Accounts & Services

Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

Hey there, folks! There is a short code block that can appear on an account.  I'm not sure if the store has access to the tool used to remove it.  You'll need to reach out to 611 or T-Force to check and if short codes aren't blacklisted, they can file a trouble ticket for you. Thanks for the Fix. I have been trying to figure this out.. Turns out it was on my phones setting that I must have set up in the past. Thank you 

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Pillar
2 years ago
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