I am in essentially the same boat (long-term pre-paid user), experiencing the same problem. I’ve setup my auto-pay for the 25th of each month, expecting that to leave plenty of “lead time” before the 1st-of-the-month due date, just in case for some reason the payments don’t process on weekends, holidays, etc.In the last 7 months my auto-pay has failed 4 times. The first time or two I assumed maybe I had just run up enough additional charges (e.g. extra $0.10/min charges if I used up my first 100 mins early) that my balance was insufficient -- not improbable, since my autopay amt is only approx. $5.00 above my basic monthly charge. But when it happened again yesterday (1/1/2021 “account suspended” text received), I started looking more closely. First, I confirmed autopay was (still) on, still set for the 25th of each month, and still using the same non-expired card that had worked just fine on 3 of the last 7 months. Then I did a one time payment to get my service restored. (using
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