Troy I’m not sure if your being entire honest sound like your making up excuses for sending a phone that clearly doesn’t work. If your needing to go into this much detail well there’s a lot more your not telling us which fine I’ll just have make sure remember the miasma that spews out of your mouth. That makes no sense whatsoever. If I sent in a phone that didn't work, why would I be so upset when they didn't accept it? Everything I wrote is true. I had my s9 for 3 years with 0 damage. The back glass cracked just a couple months prior to sending it in. I'm not sure why you feel the need to say I'm lying about my phone what purpose does that serve for you? I simply felt the need to warn people to not send their phones in with cracked back glass when it can easily be fixed for $18.
Ok everyone listen up! DO NOT send your phone in with a cracked back glass. I really hope this message reaches people. This is a scam that Tmobile is running. They make it very vague on whether it's ok to send it in with cracked back glass and they say that only the lcd screen is what's important. Well I was just denied my $800 promotional trade in after thinking it was good because I already received 2 monthly bill credits. They want you to send it in that way so you buy the new phone, they give you a couple monthly credits so you think everything is all good. Then they take it away and you end up having to pay full price for the new phone. I told them I wanted my old phone back and to take this 256g galaxy s21 ultra $1400 phone back which was impossible. You can't get your old phone back at this point. Such an obvious scam because they know that just about everyone has at least 1 crack in that back glass. It cracks very easily. Its just a way to get you to buy a new expensive phone a
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