same thing happened to me . I filed a claim in Feb 2021 damaged phone and shipped it to assurant with the same prepaid label and tapped it up. it shows delivered March 12th to their warehouse. it's now June and I was billed 500.00 in May from tmobile stating they didn't receive the device. I called tmobile and they had me speak to assurant and they stated that they got the package but no phone inside??? they stated there was nothing that could be done and now my phone bill has skyrocketed . I feel like I'm being treated like a criminal. I had my act for 6 years and never had anything like this happen. I'm seeing the same exact stories online and now I'm concerned.
I have been with T-Mobile for 10 years I have traded in my phone with Assurant multiple times I have never had a problem besides them sending faulty phones to me they will not do any do anything pass checking their database for the package that was sent they cannot find mine They are charging $300 on top of my regular phone bill they will not help. I sent the phone I followed the instructions how's the liability on me how come I have to call the USPS station if I followed their direction canceling our over $300 a month account because if they don't care about me I will not be a part of their service try to submit a better business bureau claim to assurant they will fix it then. Goodluck sorry to hear this. my claims and credit has been refunded
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