Yes, both phones were purchased from T-mobile. I had one interaction with customer service about the problem. They determined that the solution was to send an update to our SIM cards. The agent was to call back on a particular day to check on the status of the solution. They never called.So, now I am back to trying to find a solution. If I had any confidence in C.S. I’d call them again, but was hoping this community had some information I could be armed with first.Thank you.
I have a OnePlus 9 PRO and my partner has a 9. Each of us experiences these same issues with outgoing calls where the recipient cannot hear us, calls to us never ringing and going straight to voice mail, and voice mail notifications not showing up for many hours; often not till the next day. The only sure fix is to immediately power cycle the phone, but it does not last. I’ve done it three times today. It does not seem to matter if we are in 4G, 5G or WiFi modes.This is all very frustrating and causing us to question not just the phones but T-Mobile service in general.Please help.
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