I have been with T-Mobile for 10 years I have traded in my phone with Assurant multiple times I have never had a problem besides them sending faulty phones to me they will not do any do anything pass checking their database for the package that was sent they cannot find mine They are charging $300 on top of my regular phone bill they will not help. I sent the phone I followed the instructions how's the liability on me how come I have to call the USPS station if I followed their direction canceling our over $300 a month account because if they don't care about me I will not be a part of their service
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