@007BondMI6 I found this thread and appreciate the help you are providing to others. I have had T-Mobile home for about two months now and really like it when it is up. Every few days, even if it shows a good connection, internet stops working so I have to restart it. We are not using the wifi on the router because we already have a mesh network. I disabled the wifi on the router a couple of times but every time I reboot it the wifi comes back on and it is a pain turning all of them off, so I have left them alone lately. I live in New Orleans 4-5 blocks from a tower. The home gateway is 7 feet off the ground, next to a window and consistently gets 3 bars. I tried a few other places in the house but was only able to get it up to 4 bars and I have several hardwired servers in the office so was happy with the 3 bars. Primary Signal - PCI 276 / Band B66 / EARFCN 66711 RSRP -97 dBm Not good does not get dependable until it gets into the low -90s SNR 5 dB boarderling Ok RSRQ -14 dB OK RSS
Depends on if you are happy with what you have. I installed an external antenna made a world of difference very happy.
Primary Signal B2 RSRP -108dBm This is bad you want to get this in the low -90’s SNR 2dB This is also not good aim to get this at the least 7+ RSRQ -13dB This is ok RSSI -77dBm Not good needs to be lower Secondary Connection n71 RSRP -92dBm OK would be nice if it was lower but ok SNR 12dB decent RSRQ -12dB ok So the thing is this crazy gateway needs the 4G LTE to kinda also be solid to hold on to the 5G.So don't worry about the bars try to figure out where the 4G tower is and the 5G tower is and then get a spot where you improve those Primary reading without making the secoday any worse. Example my home the 5G tower is 3 miles SW where the 4G tower is .5 miles W. To make matters worse there is a slower 5G tower only 2 miles NW. So my goal was to lock onto the faster 5G to the SW get on the 4G to the W good and totally avoid the 5G to the NW. Not an easy task but I did find a spot that did the trick. You can also call TMHI tech and just ask where the towers are what bands they have
I seems more than arrogant and condescending for you to conclude that if people take issue with your attitude then they don’t want help. You have great service and that much is clear. This is about those people who are not so lucky. You could have great service too if you would just post your readings and take advice. You seem like you more want to complain about your bad service then be helped. Remember at first I did not have good service I had issues like you. I had to do my own investigation and figure out where towers were what band they had and where I could get the best signal. Only after moving my unit around for oh like a month and adding and ext ant did I find a great spot with great service.Maybe you misunderstand me you said “My Gateway has been in the same place it always has been and shows three bars consistently, sometimes four. I don’t move it around like a cell phone. What an inane “suggestion.”As I have stated so many time Bars mean nothing at all it is the signal qu
Sorry, 007BondMI6, but it is not helpful to misdirect to every other possible cause in the universe (maybe it’s caused by Space Lasers!). My Gateway has been in the same place it always has been and shows three bars consistently, sometimes four. I don’t move it around like a cell phone. What an inane “suggestion.” I am not stupid and I know where the admin web-based interface is (and you can actually get to it when the router is down, showing the cell connection is fine but the Gateway is not providing routing access to the internet). If it’s all a simple explanation that is technically viable, then T-Mobile should have that explanation on “speed dial” as a document that can be examined and verified. They should ALSO have a “logging” tool on the Gateway to facilitate troubleshooting… it has a web server on it, so there MUST be some kind of operating system. I went poking around this morning and I cannot even find ANY means to identify any of the 20 devices it says are connected. I tho
I guess I should have searched for customer comment on this before wasting weeks with T-Mobile tech support and having them ship me a replacement which did the same thing. I have the same issue… good cellular signal to a nearby 4G/5G tower, but the ROUTER inside the Gateway just quits connecting any devices to the Internet (whether the devices are Ethernet or WiFi). The “tech experts” all seem to be overseas working from farmhouses (I heard a rooster crowing the day for a long time during the call) and really have no technical expertise at all. They have a script that they run no matter what. They start with, “They are working on the tower.” But when I say, “OK, if there is a temporary outage when they work on the tower, wouldn’t the device automatically reconnect after they are done?,” it’s a hard question “off the script” and they have no answer, which means they really don’t know the technology at all, so they just pivot to some other nonsense. I asked if there was an engineer who
I'm only getting about 25 to 45 Mbps down and similar up. I keep seeing people get in the 200s down! How can I get those kind of speeds? I'm not very far from a tower and I've tried the Nokia Gateway all over the house! It does not matter how far you are from the tower what matters is signal quality. Phone app is a bit limited go to 192.168.12.1 on your computer web browser.First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.Again need RSRPSNRRSRQRSSIFor both primary and secondary.And Band for both.With this info we can help you. RSRP the lower the number the better.SNR higher is better on this one.RSRQ lower is better.RSSI lower is better.
Did you say you have an external ant? If you do is it a good one? I bought a few and some are real junk like aluminum foil inside actual junk. Maybe you are pointing to the wrong tower as Cellmapper is so out of date. You’re telling me. We did the 2x2 MIMO Log Periodic 4G/5G Hotspot/Router External Antenna Kit from Waveform. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gateway The original results posted were before connecting the antenna. After connecting, nothing. I did validate that the PCI and EARFCN numbers did correspond to the numbers in CellMapper.net to the tower we pointed the antenna too that is 2 miles away. I am heading back out tonight and will attempt to point it to another tower that is further away BUT it has an antenna that is actually pointed into our direction. I also did testing with the waveform app (on LTE though because their 5G side in the app doesn’t work) and that is where i was able to see some interesting results. (I have T-Mo
Currently we also have it plugged into a UPS as well. The last time it was up, this is the results Primary: Band B2, PCI 466, EARFCN 901 RSRP -118dBm This is the worst it can get you really have not signal. SNR 1 dB Super bad only thing worse is 0 RSRQ -17dB Just Bad RSSI -86dBm Bad Secondary: Band n71, PCI 262, NR-ARFCN 126270 RSRP -107dBmv Again so bad SNR -2dB Bad RSRQ -17dB Ok This is from the desk in the house without external antennas connected. Signal hasn’t improved when attaching Antennas. But also after rebooting the Gateway, it would never connect again. OK with reading like this you are lucky to even connect at all.You will never hold a signal with reading like this I think you have posted the worst I have ever seen.Did you say you have an external ant? If you do is it a good one? I bought a few and some are real junk like aluminum foil inside actual junk. Maybe you are pointing to the wrong tower as Cellmapper is so out of date.You ne
18 days of uptime is pretty amazing @jdt254 . If I could get to that, I’d probably just restart the thing once a week just to be sure that we don’t get intermittent faults at times that would impact our work, but at this point, I’m not clearing 24 hours even with a case fan and a router handling the heavy lifting of my home network. Yes, that would be great if we could get that many days. At first i thought it was the cooling as well, but adding the recommend fan did not resolve the issue. Thought it was a quality of signal issue which that area can have that, so i added Antennas, made no difference. I did find out leveraging cellmapper.net that T-Mobile does NOT have their Antennas directed to my area. They have it up and down the interstate but not aimed north or south. This is horrible because many of my neighbors could benefit from this service since DSL is only 1mbps and overpriced or the overpriced satellite service. Literally live 2 miles, straight shot, to the to
Anyone install one of these panels inside? I get 3 out of 5 bars where I want to place it and 4 of 5 for LTE and get 350-450Mbps regularly, but if I go outside or move to improve, I get 450-500 regularly and sometimes see 750+. Wondering if I kept it where it should be and just mounted and used one of these antennas inside on the wall if it would make a big enough difference, being a higher gain antenna than whats in the unit. For reference, I am around .5-.75 miles from the tower. Just prefer not to have to pull the wire up the attic and outside, mostly because I have like R80 blown in insulation now which will be a pain to find and get a wire up and out now. I think if you are satisfied with it inside and you have good signal don't sweat it keep it inside.
Hi, I have had the T-mobile Home Wifi Hub for about a year now. (The gray Nokia cylinder) I have spoke to tech department already and have been given a new hub replacement. The problem with internet randomly cutting out has persisted with the new hub as well, and I am just about ready to cancel service. I have 4 out of 5 bar connection to the tower with both the old and new hub. I can actually see the tower I am connected to just outside the window. Whenever my internet cuts out, I check the hub and it says it has strong connection to the tower. My wifi connection to the hub is also strong, full bars, but no internet going through sometimes. This issue affects every device in the house every day all at once. Even devices connected to the hub by wire experience the same issue at the same time as the wireless devices connected to the same hub begin to lose internet service. T-mobile experts say there is nothing wrong with the tower or with the hub. I am starting to believe they simply
I just set up the gateway about a week ago and am seeing similar issues where I need to reset the gateway about once a day due to internet drop out. There appears to be no reason. I called support and they had me reset it and told me it would never happen again, but it still does. Are people still seeing this or has it been fixed? Phone app is a bit limited go to 192.168.12.1 on your computer web browser.First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.Again need RSRPSNRRSRQRSSIFor both primary and secondary.And Band for both.With this info we can help you. RSRP the lower the number the better.SNR higher is better on this one.RSRQ lower is better.RSSI lower is better.
Hi all - New T-Mobile home internet user, here. I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine. I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always. I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gateway Has anyone tried it? I would be interested in experiences and results. Thanks in advance! I have it worth every penny if you are not getting good signal as is. If you use the search I am sure you will find my countless post on it.
For some reason I am having trouble with the grand finale. Tmobile says that they can’t help me. As best I can tell the real internet that is connected with the cable shows the location of the mother-ship Tmobile office that is the basis for the cellular signal. Not the tower. So there is no fix for this problem. They talked about setting the mesh to another default gateway but said that had to be done by google.That would still only fix the mesh location not anything else on the network. So I think we have proven that the TMobile internet service is not compatible with the Google Mesh. I hate that. I have a lot of smart devices that work off of the mesh. I really want my alarm clock, weather and other functions to be local. I guess I will return it Friday. Take a breath. g Interesting: This was what Tmobile said about this issue: Hello Joe, I get where you're coming from, family is certainly important. We've conferred with our tech team about t
For some reason I am having trouble with the grand finale. Tmobile says that they can’t help me. As best I can tell the real internet that is connected with the cable shows the location of the mother-ship Tmobile office that is the basis for the cellular signal. Not the tower. So there is no fix for this problem. They talked about setting the mesh to another default gateway but said that had to be done by google.That would still only fix the mesh location not anything else on the network. So I think we have proven that the TMobile internet service is not compatible with the Google Mesh. I hate that. I have a lot of smart devices that work off of the mesh. I really want my alarm clock, weather and other functions to be local. I guess I will return it Friday. Take a breath.OK I have the Google mesh plugged into the TMHI gateway and I have no issues at all everything works and has been working for months now.So yes on some services like I was at bestbuy.com today it thought I was in NY
Firstly, I love being away from my cable company. I hate Spectrum for so many reasons. Next, I have a T-Mobile grey cylinder gateway. I’ve attached a Mimo panel antenna to it. The tower I connect to regularly is ¾ a mile from my home. My average internet ping is 39-150. Average download speed is between .05-39 Mbps. Average upload speed is between 10-35. All of my values are fluctuating constantly, even when utilized on ‘off-peak’ hours, say 2:00 AM. My primary signal is 4G and it’s usually at 2 bars. RSRP between -105 & -100, SNR 4 to 4, RSRQ -20 to -15. My secondary signal is 5G and it’s usually at 4 bars. RSRP between -76 to -83, SNR 6 to 12, RSRQ -12. I’ve asked T-Mobile several times how or why my 4G signal is so much weaker than my 5G since 4G is stronger, travels further, penetrates more etc. No one can answer me. I’ve also asked why my 5G signal can be so good and my numbers be so low at off hours and no one can answer me. I had actually been told by one representative t
You used the phone not the webpage so what is the 5G readings?
When I get home I’ll check that. But I always have full bars or all but one bar for my connection. Just so you know bars mean nothing you can have 5 bars and such a bad SNR that your connection is slow and disconnects and has many issue all with 5 bars.
If you don't mind post some detail about your connection.Phone app is a bit limited go to 192.168.12.1 on your computer web browser.First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.Again need RSRPSNRRSRQRSSIFor both primary and secondary.And Band for both. I know your speed is good but lets see how good your signal is.
RSRP the lower the number the better.SNR higher is better on this one.RSRQ lower is better.RSSI lower is better.So your RSRP Is really bad I mean it could be worse but it’s not great you’re definitely gonna have some speed issues.Is really bad I mean it could be worse but it’s not great you’re definitely gonna have some speed issues.Your SNR Is really bad definitely going to be a problem.Is really bad definitely going to be a problem.You’re RSRQ is not great.You’re RSRQ is not great. So using this information try to move your unit around to improve the numbers as I have listed above.So using this information try to move your unit around to improve the numbers as I have listed above.If you can get a decent signal that B66 Should give you close to 200 and download speed.Should give you close to 200 and download speed.If after moving it all over your house you cannot improve it anymore very well may need an external antenna. So even though you have four bars your signal quality is really
You missed some details that show the signal strength.First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.Again need RSRP, SNR, RSRQ, RSSI, For both primary and secondary.
I have been having issues with the home WiFi internet speed. Download speeds have been really slow for the past 2 days. I moved the router around. I am getting 4 bars but the speed is like below 1Mpbs. Accidentally clicked on solved do I need to start a new tab? I don't think so you can still post here.
I have been having issues with the home WiFi internet speed. Download speeds have been really slow for the past 2 days. I moved the router around. I am getting 4 bars but the speed is like below 1Mpbs. Bars mean nothing what matters is the signal quality.Phone app is a bit limited go to 192.168.12.1 on your computer web browser.First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.Again need RSRPSNRRSRQRSSIFor both primary and secondary.And Band for both.With this info we can help you. RSRP the lower the number the better.SNR higher is better on this one.RSRQ lower is better.RSSI lower is better.
I've had the 5G home internet gateway, aka 'trashcan', for 5 days now. For the first 4 days. Everything was great - 200/20 Mbps up/down wired. Then last night around 6:00 PM CST in 73034, it dropped internet. The meter still showed 3 bars as usual, but internet was unreachable from any device, wired or wifi. I rebooted a couple of times and internet connectivity came back within 20 - 30 minutes, but dropped several more times before it eventually stabilized after about an hour. Download speeds varied widely from 1 to 190 Mbps. But even once it appeared to stay up, a number of websites remained unreachable, such as speedtest.net and duckduckgo.com. It appears that DNS resolution was failing. I ran a tracert to google.com and saw the first hop to 192.168.12.1, then a hop to 192.0.0.1 which repeated over and over, sometimes timing out. I called support, but got nowhere with them. Just the normal unplug/reboot/clear browser cache script. I tried to explain that it appeared there was a DNS
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