Hmm, that is quite some time to have upgrades going on, but there are some cases where updates can take longer than we originally plan. If you haven’t already, you can file a Trouble Ticket with our Tech Care team to have engineers check our your area to see if that’s still the case. Or, they can give you updates on your existing ticket if you filed one before. I called to have a trouble ticket created and was told I already had one in place from a previous call. Ticket number 36448520
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