I did go into the store but they don’t carry inventory. But I was able to at least finally get it onto my account and a label has been made. The problem that I’ve noticed is the phone operators for some reason aren’t actually creating any orders. They aren’t giving the true facts either. Like opening new lines of service and I am starting to feel like they either don’t have the ability to or don’t know how or they are commission hungry and are canceling each other’s orders out to get the commission. The sales people in the stores will even agree to that as they removed 15 of the same device off of my account. Nothing could be processed. My observations is that I would try and add a line myself through their online site. I wouldn’t try and speak with an agent. Sometimes a deposit is required sometimes not but the agents on the phone do not tell you this information plus if your order is processed you end up paying an extra $30 which they also do not tell you. What is happening is that w
They can’t give you any information on having something until they get it and assign it to your order. If you need something immediately, purchase it at a T-Mobile Store. I am going to have to go to the store because every time I call in, someone says that there is no order pending or ever made and they make a new one 🤨I’m really can’t get a straight answer. I was finally given an order number by a customer care person but even that doesn’t work. Plus she told me that everyone I keep talking to keeps trying to make a sale by canceling previous orders and creating new ones. I can’t believe all of this misinformation just for a commission sale. I’m going to the store today. Literally everyone I talk to there gives a different answer. Then when a few days pass and I call because nothing is happening they tell me that I don’t have anything pending 😔
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