We are having this same issue, its BEYOND frustrating! It does it over wi-fi, it does it not on wi-fi, on all 3 of our Samsungs. I’ve tried restarting the network, restarting the device, I don’t see anymore ways for me to troubleshoot myself, its done it with my old phone (also a Samsung but I want to say it was a Galaxy J7?) Its getting super frustrating
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