When I unplugged the modem and plug it back in again and get good speeds for 10 minutes then it’s drops from 300 down to 22 down witch is a big drop I I open a support ticket for that was told to wait tell the network is upgraded
Yeah I live in Las Vegas on a very busy street
I have the same issue and some apps say I have no internet connection
I am having the same issue from where it drops down to 45 from 331 10 minutes after unplugging and plugging the gateway back in called tech support multiplies tickets all they said wait to the network is upgraded I filed a complaint with the FCC t mobile executive team said wait to wait to the network is upgraded and they are not going to upgrade my area anytime soon. 331 down to 41 down after 10 minutes restarting the gateway is a big drop. When I call support, they say everything is fine but it's not. I called so much I got a phone call from someone you have called us more then 30 times this month. This issue was on the Nokia trash can modem. and it's on the Arcadyan modem. I don’t have the Nokia trash can so i don’t know if it has this issue.
T mobile will not give you a new modem at all if you want one they said this to me twice •Beginning January 12, ship-to orders will begin receiving either the Nokia or Arcadyan Gateway based on device availability.oOnly one device will show in Dash at the time of activation, the device the customer receives will be determined by inventory.oWarranty Exchange devices will be replaced with like for like units.•There is no ability to select which gateway device a customer will receive. •Both devices provide the same functionality and performance, with a similar look and feel.oSince all of our 5G Gateways offer the same key features and experience including Wi-Fi, multiple home network (SSID), and a connection to the massive capacity of T-Mobile's 4G LTE and 5G networks, requests to swap from a 5G Gateway to a different 5G Gateway are not supported
I get 2 bands with B2 Primary and N41 Secondary takes me 2 hours to upload youtube video i get a speed of between 200 and 300 down and between 1 and 10 up One time i have seen the upload speed of 0.22 up
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