Apparently the chat function on the site is only for post-paid accounts, so the person told me to call in. With how long the hold time is, I waited until the next day. Checking my account before calling, I saw that it had updated to the correct 1-year duration by itself.Reload → 3 month duration on Gold Reward level → ~24 hours later 12 month duration.
I had the same thing happen to me and found this post when I Googled. If support ever gets back to me I’ll be sure to post a more informative reply.
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