Ah, thank you for the info, I do believe I have the Nokia model (5G21-12W-A).I will look into doing just that!
I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number. This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck! I tried this but it will not let me link my gateway/router phone number to my account. I keep getting “Service Unavailable… F451: Un-oh, it l
@Bjn1104 Everyone that’s having this issue, try this link : https://www.t-mobile.com/isp In the upper right hand corner, click “My Account” and below that there is another link for Home Internet customers to sign up for a T-Mobile ID and it doesn’t require a phone number. Hope this helps! Support asked me to go to his URL and the exact same results. This is not working for those of us having this issue…
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