None of the gateways have an interface that even remotely gives me the features that I would like to see and I’m guessing you have the same opinion. I had exactly the same problem with the Nokia that you are having. It was awful. The Arkadyn was a close second. With the Sagemcom, I’m less concerned about the interface because it seems to be performing its duties with no real hiccups. I’m sure TMO was hoping for the same performance from the Nokia and Arkadyn. In my opinion, TMO they really hurt themselves by using these inferior devices. I’ve been a TMO mobile customer for 18 years and never had a complaint until I signed up for home internet. If you are wanting to try another gateway, get the Sagemcom and don’t accept anything else. If you make enough noise, they’ll find a way to get you one. At least according to my experience, it’s your best shot at getting internet access you can live with.
Don’t waste your time on the Nokia or Arkadyn, insist that you get the Sagemcom. I fought for months trying to get usable internet access with tmo and had no luck with the other gateways.I’ve had the Sagemcom for around three weeks now and depending upon the channel the gateway connects to, the slowest speeds are around 25 Mbps, fastest can reach 240 Mbps. With the older gateways, I was getting speeds so slow (on a daily basis) that I couldn’t even run speed tests.I certainly can’t guarantee that the Sagemcom is the solution for everyone but after 9 months of grief and countless calls to tmo tech support when using the Nokia and Arkadyn gateways, I finally have an acceptable level of service with the Sagemcom.
Here’s the official reply that I got from Fuel Rewards:Dear Member,We apologize for the inconvenience this may caused. Effective January 04 2022 T-Mobile change the terms and condition and no longer provides $0.10 cents per gallon. T-Mobile now offers $0.05 cents per gallon with Extended Gold status.Please refer to T-Mobile under Partner Rewards on the Fuel Rewards app, which include the terms and conditions.The benefit that the extended gold status gives you is that you wont have to worry about doing your fill ups thru the entire year and loosing the gold status. It’s very disappointing! T-mobile didn’t do anything to improve the program. They simply lowered the cost of the rewards program for themselves..
I have to agree. I’ve been with TMO for 18 years and honestly have had no complaints up to now. I looked everywhere I could think of to find whatever new rules apply at both TMO and Fuel Rewards and have not found a single thing. All we know is what we see, and that’s 5 cents a gallon less than what we were getting..
I still have no idea what extended Gold Status is. The policy definitely used to be that you got the Tmobile component of the discount up until midnight on the Friday of the week you made the claim. Have you found anywhere that the new policy is actually published?
If you look at the shell page in the app, it still shows a 10 cent per gallon discount but it applies only to those with extended Gold Status. Does anyone know what the criteria is for extended Gold Status? There’s no mention of this status at the Fuel Rewards web page. You’re either Gold or Silver. I have spoken with t-mobile about this and they promised to get back to me with an answer. The main point is that the Tuesdays App still shows a 10 cent per gallon discount. I guess none of us knows exactly how to qualify. Extended Gold Status is something that T-mobile has initiated and up to now, no obvious explanation of what it is.
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