Oh my God. I cannot believe this is happening to a lot of people. I returned their phone a month ago and I was sent a mail saying I didn't return the phone. I called Tmobile and was transferred to assurant. The agent said they have received the phone and that it wasn't scanned by the warehouse. They said the issue will be resolved in few days but nothing was resolved. Then I received another mail, called Tmobile spoke to them, I was transferred to assurant and the rep said they have the phone but now I'm being charged 568 dollars. I am beyond upset. They can't be doing this to their customers.
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