I’ve experienced these same issues. It’s going on nearly three years for me. It’s very sporadic. I’ve been in the store and asked for help, but their advice didn’t resolve the problem. I then bought a new phone and am now experiencing the same issue with the new phone. Strangely, my partner who’s on the account hasn’t experienced any of these issues. I also don’t have issue when I call her. I only have issues when calling or receiving calls from everyone else, but infrequently. Maybe 1 out of 10 times...
My old phone was a Oneplus 6 and my new phone is a Google Pixle. I’ve have trouble with both, so I think it’s a T-Mobile issue. Given how they haven’t contacted me or replied to these posts, it makes me think they don’t care. I would switch providers, but it’s such a hassle and the price would go up.
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