Unfortunately My gateway started exhibiting the same behavior tonight. I guess I’ll call T-Mobile tomorrow to see what they will do… That’s what I had to do in order to build a history of the problem. The last time I spoke with Technical Service, they mentioned a new gateway that is supposed to be released next month. Fingers Crossed...
Curious to know: did they ever blame it on “tower maintenance which has been going for weeks and I swear it will be done today” and “reported outages in the area since 5 pm so we closed your ticket because that’s definitely the reason why your internet is slow”? YES. EVERY. SINGLE. TIME.
When you received your replacement gateways, did each include a new power supply? There were past comments where a replacement gateway came without a power supply, and the user was supposed to use the original power supply instead. Later comments mentioned that the power supply itself was defective, apparently not putting out the proper power and causing the gateway to constantly reboot. I noticed that the power supplies were slightly different when I received one of the warranty replacements. It looks like they added a electromagnetic interference filter on the power supply, so I decided to try both type of power supplies - the original unfiltered power supply and updated power supply with the EMI filter. It didn’t make any difference. I also moved the gateway to different circuits in the house thinking that maybe there was too much draw on any one of the circuits. This didn’t make a difference either.
I am on my 3rd warranty replacement gateway in less than a year. The problem remains unresolved… intermittent internet service and the gateway keeps rebooting a couple times per hour. The unit is plugged into a dedicated outlet and its been located multiple places in front of windows and away from other electronics. As a person that works from home, this is extremely frustrating and I cant seem to get the problem resolved. EVERY technician promises me this problem wont happen again, but here I am trying to complete a review before I lose internet service. This gateway just isn't working and I’m hopeful that the new gateway release will help. If not, I will be looking for other providers.
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