oh gosh, this trend of having competent/efficient customer support just on social media has to end I agree. I also asked why my bill was higher when I took 2 lines off in the middle cycle. It should have been pro rated and not have went up. The woman on the phone kept fighting with me and said it went up because it was mid cycle. The TMobile rep on social media took care of it for me and the bill dropped $147. Turns out they were punishing me because I took 2 lines off and wasn't continuing to give me the discount I was getting.
I ended up ranting on social media and they fixed it. Fixed it in 10 min vs my 2 hrs of being transfered and dropping the call twice. I feel like since John left the customer service has went downhill. I even heard that on the Clark Howard Show.
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