Finally figured out how to sync the watch. First, I manually synced the watch by typing in the IMEI number. Then swipe down on the watch Home Screen and choose “watch info”, scroll down until you see “software info” and tap on it multiple times (about 10 times) until you see another window and choose “sync watch”. You may have to do this a couple times but this finally worked after trying at least 100 times the other way ♀️ This 100% works! I took the watch in to a T-Mobile store and they couldn’t figure it out even tho they were doing everything that I already did then I found this comment tried it and I finally got the watch to sync!! Thank you
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