Let me start by saying that T Mobile has the most deceptive business practice I have ever seen. We are currently in a dispute with them over a Galaxy watch which was to be “free” Ha Ha! At the time we purchased our new phones in Dec. 2021, the so-called “expert” presents me with a watch. Never did he say that it would add a 3rd line to our bill. I did not want the watch, but I thought I would give it a try. The watch worked for one week and quit so we went to the T Mobile store to return it. We were told to keep the watch because “’they” did not want it! We were within the 14 day return policy. We went back to the store on day 14 to return the watch and were told again to keep it! T Mobile never offered to give us a different watch. We want to drop T Mobile service, but now (after many phone calls to 611) we are being told we have to pay $300 for the watch we tried twice to return! To make this story short, they have deceived us since day 1 with saying my phone was paid for
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