Same issue, went to store told nothing we can do. Few people came with same issue. Had to upgrade 2 phones. Why do I pay for insurance and I'm still part of the Jump program nothing was offered to me, I pay 13.99 a month. Also wasn't told $30 per phone upgrade because rep did it. But I didn't go there for an upgrade, I wanted help. I cannot use my phone at all, can't receive or make phone calls, LG IMS has stopped message pops up every 5 Seconds. I'm just going to cancel my 2 phones, 1 already paid in full. I have to wait for them to be shipped to me, but I'm paying for phone service that I cannot use so, it's time to leave T-Mobile. Oh yeah, and can't call them, my phone won't call. I'm done!!
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