This is actually hard to fathom from a customer relations standpoint and also, possibly from a legal perspective. So many people depend on their phones for work, health and safety, and T-Mobile hasn’t fixed the problem and hasn’t provided better information to its customers. In my opinion this is a serious lapse. the site here is primarily peer to peer with a handful of moderators to keep things in order only..they do not speak up usually on things and they do not have account access. as is they were working with LG to get it all figured out..i know on the Sprint site if a larger scale issue popped up they were pretty quick to get the info out there on what was going on and what was happening. might not have been the most helpful but at least you knew it was in fact known they knew of what was going on and were working on it. here...not so much..you kinda get what you get and or do your own digging to get the info. i know a lot of steps to try have been posted in here bu
Just so everyone knows. I have two devices with T-Mobile one is the LG G& Thinq, with the IMS error, and the other is a Samsung tablet, which doed not have the issue. Both have cellular and wifi data. To my knowlege only LG’s are having this issue. I have have a technical background and have been in the IT industry fro 25 years. All the fixes I have read about, and tried, are just hack fixes and would not really fix anything if they actually tempararally worked. Once your restart your phone everything your did would be back to normal and problem would come back. I would keep looking for app or system updates being pushed out. I did reboot. Here we are 4 days later… Still an issue. And… 4 years ago TMobil sold me the dang defunk phone…. Grrrr, very frustrated. Taking phone to the TMobil store tomorrow to see what the latest “excuse” is…
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