Me too. This is maddening! I am sure it’s because I was a T-Mobile customer up until 2021 and I am returning. The old account record still has this mobile number attached and obviously they’d use the mobile phone as the primary key on the record, or at least a non-unique key in a cluster, so …It doesn’t seem like T-Mobile has developed a thorough “Use Case” for a returning customer. Of if they did, they totally missed this part! UGHHHHHHHHHHHHHH(But they are still better than Verizon. The support team is very chipper. Good coffee?)
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