Exact same problem as of 7/12/2022. Almost the same case as those above -- returning customer from an experiment with a different carrier (trying to save a few bucks); well, their [the other carrier] service sucked and I am coming back to T-Mobile after about a 4 month break in service. But, I have been on the phone with 611 for the past 30 minutes and I have even given them the link to this Community post -- it seems that they *STILL* don’t have a use case in their playbook for how to remedy this. I will update this post if I ever get resolution. Ok, so without any help from T-Mobile (611)… sorry to say, but they are nice, chipper, and well-meaning, but some are ill-equipped to handle this (and the word “expert” is thrown around too liberally). So, I finally got access to my account. I ultimately kept clicking on different ways to login (with a user ID, my phone, and of course my old email address that was linked). Now, I apologize if this gets gray, but sadly I didn’t write
Exact same problem as of 7/12/2022. Almost the same case as those above -- returning customer from an experiment with a different carrier (trying to save a few bucks); well, their [the other carrier] service sucked and I am coming back to T-Mobile after about a 4 month break in service. But, I have been on the phone with 611 for the past 30 minutes and I have even given them the link to this Community post -- it seems that they *STILL* don’t have a use case in their playbook for how to remedy this. I will update this post if I ever get resolution.
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