I bought a phone outright and was charged a $35 service fee. I contact customer service online and the lady said it's the process I pay for. I didn't add a line and no one helped me pick out the phone. I already knew what I wanted and I bought it outright. A service fee at T-Mobile is a complete scam! I would definitely never buy a phone from the actual t mobile store again. Btw the one Plus 10 pro is $40.00 cheaper on Amazon.
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