To clarify a very unclear and misleading post from before, to manually factory reset the syncup Kids watch: 1) On the watch, Swipe from Top to Bottom, select Gear Icon. 2) Select About Watch 3) Scroll down to software version and tap it slowly (1 second delay) eight times. 4) select factory reset I tried this and it did not work. I had to tap the software version button eight times very fast.
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