I held for over an hour to get assist w a SyncUp kids watch issue "watch offline". Spoke w many agents while finding the "correct" person. Finally, a cs "manager" asked me type 1112 & text STOP to resolve problem. She actually was getting me to opt out of surveys and hung up!🤬🤬🤬The watch is still offline after completing an app update, fully charging it, and waiting an entire night on hold...over 2 hrs!Why offer a product you cannot support? I want a refund.
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