Came over to Tmobile from Sprint, so not sure WTH Assurant is, but paid for insurance for 2 years, screen cracks and I can tell it just a matter of time before I lose all visuals. I file claim, pay another 100$, and within minutes I get confirmation that new phone is on its way. I am pleased. Next day, email that phone out of stock and will email when it comes in. Week later I email and call, bo response. A few weeks later, my screen is definitely working hard to stay together, but it's days are numbered. I email and call, again, no response. 5 weeks later, it is now gone. I email that after all the money I have spent, I now have no phone and they refuse to treat me like a customer worthy of responding to, so I will be removing myself as customer of both them and Tmobile. Lo and behold, next day I get an email that, surprise, the phone is magically back in stock and will be sent within a week. So, I guess I am now working in their warehouse, because I will not accept that it came I on
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