I did my preorder for the pro max 256 in space black and purple on the 14th. we were told the ship date would be between the 30th and 6th of october. A few hours after it showed that it was now estimated between 10-6 on one section of the app and when I click into the order status it says between 10-7 and 11-1. So I am confused and getting frustrated. I know its only been a few weeks but my trade ins are showing due by the 14th of october and now the website says they are backordered until the 13th to the 27th of october. that’s really odd because i placed my order the 17th and my phone is out for delivery as of this morning. hopefully i get mine today as scheduled and hopefully you get yours sooner than planned!
this same thing is happening to me currently. it said it was supposed to ship by the 20th and deliver on the 21st (today) , my charge is still pending on the account and i have gotten zero tracking info, but when i go to my equipment plans, it says that the new phone is active as of the 20th and that it has shipped, so i’m just very confused… is my order still processing after 5 days, is it shipped, is it coming? please help tmobile. see that’s where it’s opposite for me. i got an email early this morning that my package has shipped! then shortly after i got an email from UPS saying shipment info received, but when i go on my t-mobile app, it still says my order is being processed. i’m so sick of messaging tmobile about these issues and they’re probably sick of me too but i am having a hard time understanding what is going on
I placed my order on Monday. It said it would be shipped between 10-07-2022- 11-01-2022. I got the notification that they took the payment today but I haven’t received any tracking information either. Every time I’ve preordered from T-Mobile I’ve gotten a tracking email right away once the payment has been processed this time I haven’t. I just got a UPS email saying I’m getting it tomorrow. Thankfully I didn’t have to wait until October! Wooooohoooo! 😊 i signed up for UPS my choice and for a while it didn’t say any packages. then finally a few hours later, it said my package is supposed to be delivered tomorrow 9/21. however, it also says a label was created and UPS hasn’t received package as of 9/19 at 6 pm. should i not expect it tomorrow then? i’m so confused how ups gave a delivery date if they don’t have the phone
I ordered mine on 9/9 with delivery date of 9/16 and still haven’t received mine, no updates, nada. Website still says delivery date 9/17 and it’s 9/19. This was the first time I preordered a phone for release day and the experience is ruined. I've been charged and gotten the confirmation that my payment was accepted. I've been told by customer service that my phone was “released” but there's still no indication of the phone shipping and I had a shipping date of 9/16 and haven't seen anything. My delivery date is estimated to be tomorrow but I highly doubt that will happen. My experience is ruined as well. Next year, I will wait until all this chaos is over and order it so there's no significant delays like this. I can wait a couple extra weeks to a month extra for a new phone. I really was excited to get this phone since I have the 11 Pro Max, but now it's completely ruined and will never preorder anything ever again i was charged for phone the same day i ordered it (9/17) a
I ordered mine on 9/9 with delivery date of 9/16 and still haven’t received mine, no updates, nada. Website still says delivery date 9/17 and it’s 9/19. This was the first time I preordered a phone for release day and the experience is ruined. same here… i ordered mine on 9/17 tho with an estimated ship date of 9/17-9/20. it changed to back a day (9/18-9/21) and this too is my first time i ordered a brand new phone just right after it came out. i have a feeling my phone will not ship within the time frame either :/
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