What I’ve learned, is that even Verizon customers are having trouble now with the 5G system updates. They are having the same issues. So, for now, might as well stay with T-Mobile and have better prices and customer service.If or when Verizon has less issues, then I will consider switching.
I used to have good coverage at home. Submitted ticket. They upgraded my data to unlimited for the same price. No improvement. Got new 5G iPhone. No improvement. Rarely used to deal with no signal or dropped calls. Now it’s constant. I like the customer service and good price, but those things don’t matter. I need to depend on coverage. So, I’m ready to switch to more expensive Verizon. If I get a more reliable signal, I’ll stick with Verizon.Fortunately, I am on prepaid with no contract on a phone, so the switch will be easy.It’s too bad, because I would have stayed loyal to T-Mobile, but I have tried working with them through these changes and things keep getting worse.
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