This has happened to me as well. I have the Nokia trashcan. At first I had two bars of signal and nothing would work, even though my address is listed as “available” for 5G home internet. After a month of putzing with it and wasting time with tech support, I bought a 2x2 external antenna, cracked the case, and hooked it up (yea T-Mobile, I said it. F**k you!), pointed it at the nearest tower…..and got 200mb/s down with three bars of signal. It was glorious! It worked like that for three months. Then one day I noticed the speed dropped to 50mb/s. A month after that I was at 1mb/s, still with three bars. And there is has stayed for three months. So tonight I setup a Netgear LM1200 hotspot with the 50gb dataplan. I put it right next to the trashcan, no external antenna or anything. And got 20 - 30 mb/s down with 2 - 3 bars of signal. Two hours on the phone beating my head against the wall with tech support later, they opened a ticket “for engineering”. The rep had no idea what
The towers in your service area are getting saturated. T-Mobile is not going to help you. Tech Support will keep opening tickets for engineering and engineering will keep saying there is no problem. The true “solution” is for T-mobile to upgrade their towers and add to the network bandwidth that the towers need to accommodate devices. However none of that is going to happen in the short term. My advice: Do what I did, dump 5G home internet, get a 4G home wireless router, and buy an AT&T unlimited 4G sim off Ebay. It will cost you about $100 a month but the speeds are decent and you don’t have to worry about T-mobile nonsense.
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