@TomR1945, have you tried adding a line using TMO’s website? https://www.t-mobile.com/home-internet/eligibility?INTNAV=tNav:CheckAvailability It might be worth a try becuase the stores might not be on the same page as the online site. If you can order a second line online, I believe that in the Nater Tater referenced video it is mentioned that in the ordering process a code shows indicating the gateway one is going to receive. If it is not the G4AR, one can cancel the ordering process. Again, it might be woth a try. Yes, henry, the T-Mo rep tried to add the second account but when he got to adding my address everything came to a screeching halt! My area is at it’s maximum capacity and no new accounts can be added. I just tried again using your link and it would not even accept my address.I think I will try using a bogus address for service and my address for billing.Just a Tinkerer
I’m in Florida and my local store tells me I cannot exchange, upgrade, purchase, order or otherwise obtain the new G4AR router.As Nater Tater said in the above referenced video, if you add a second Home Internet line, you MAY get the new gateway. When I asked my local store rep to add the new line, I was told I could not because my area was at max capacity.So I guess it comes down to waiting for T-Mo to get their act together and make this gateway available as an option or outright purchase.Just a Tinkerer.
The T-Mobile app for iPhones or Android phones will give you more information and a small amount of control.To get deeper into tinkering the Hint app is the way to go.Just a Tinkerer!
If you're not knowledgable about TCP/IP, it might be better to print this page and then work with your friend to accomplish what you're trying to do. As I'm sure s/he will tell you, this isn't really hard. I think the bigger question is why you need to set up a static IP for security cams. I have both Blinks and SimplySafe cams and they both are working just fine with my Arcadyan KVD21 5G Gateway. without static iPs. In addition, they didn't even need to be power-cycled in order to recognize the new gateway and get a new IP address. Did you set up the T-Mobile gateway with the same WiFi name(s) (SSID) as your old system? If you did, the change-over to T-Mobile should be transparent to the devices on your network. As an example, if the name of your WiFi network was, say, TomR, you should recreate that name in the T-Mobile app. You may have to power-cycle a device like a camera or smart switch to get a new IP address, but it will automatically find and connect to your T-Mobile gateway,
Thanks for the replying iTinkeralot and Bocaboy2591.I guess I am referring to client IP addresses. I am upgrading my security cameras andalarm system. That causes multiple shutdowns and re-starts, then it will use a differentIP address every time.This is starting to get complicated! I think I better leave it alone and help. I have an IT Guru I could ask to do this, but I want to try it myself. When I have totallyscrewed it up, I will call him. For some reason, he encourages my tinkering.Tom RhymestineMiami, Florida
When your gateway does a disconnect/reconnect it would be good to see if maybe it is changing the signal source. Your location might be between two signals and the signal jumps from one to the other and back. You can use a the browser interface and use the command to get information from the Arcadyan gateway. Do so each time it reconnects for a few of the episodes and compare the information. I don’t recall off the top of my head if the Arcadyan also provides the PCI values for the 4G and 5G signals but that would be a dead give away if the PCI values are changing repeatedly. If that is the case maybe a relocation of the gateway to get signal exposure that puts preference upon one signal source vs the other. Without more information it is hard to tell. http://192.168.12.1/TMI/v1/gateway?get=all Checking and making sure the SIM is seated well is also a very good idea. Some users have had positive results after removing and inserting the SIM into the tray. Of course do that with it po
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